Mediation is a process to resolve disputes between parties before, during, or instead of, litigation. Parties come together with a neutral mediator to find solutions to resolve their conflict. Unlike the courts, we get to approach each situation individually so we can work with parties to create solutions tailored to their individual circumstances. Mediation is confidential and participation is voluntary.
Conflict coaching is a confidential, goal-oriented process to handle a particular conflict or manage recurring conflict. This type of coaching is focused primarily on future behavior and is based on a one-on-one relationship between coach and client. Some of our clients utilize conflict coaching to navigate personal or professional relationships; others want coaching to prepare for a mediation.
*Package rates available*
Conflict Skills Training
How can we have difficult conversations in the workplace? Conflict skills training offers groups the opportunity to identify, prevent and work through conflict that so often interferes with work flow, office culture and productive collaboration. The Bay Area Mediation Collective offers conflict skills training catered to the specific needs of each client. Trainings can be as short as one hour, a weekly series or retreat sessions.
Is mediation what I'm looking for?
Do I want an efficient and less combative way to settle my disagreement or court case?
Do I want a process that lets me be the expert that makes the important decisions that will affect my future?
Do I want a process that values protecting relationships?
Am I willing to try to work together to find solutions that meet everyone’s needs?
Is conflict coaching what I'm looking for?
Do I want to proactively manage an interpersonal conflict that is negatively impacting my life?
Do I want to figure out why I repeat a conflict pattern and how to change it?
Am I willing to consider how I am contributing to conflict?
Am I willing to participate in the process to achieve my goals?
Is conflict skills training what I'm looking for?
Do you want tools for your staff to manage conflict between colleagues?
Do your staff have to manage high stress relationships with clients, customers or others and need supportive communication techniques?
Have past conflicts affected your organization’s morale?
Does your organization value inclusion, clear communication and self-advocacy?
Meet the Team
Co-founder, mediator, conflict coach & trainer
Fiona’s approach to mediation and conflict coaching is practical, focused and optimistic. She believes in using whatever conflict resolution skills work in the moment, recognizing that every person and dispute are different.
Fiona has over 15 years of experience in civil litigation from the perspective of a trial court research attorney. She understands how and why judges decide cases the way they do, which is particularly valuable when mediating court cases.
Fiona’s broad legal knowledge is paired with extensive mediation training. She completed a 32-hour training at the Center for Understanding in Conflict, as well as courses at Straus Institute for Dispute Resolution at Pepperdine University School of Law and Mandell-Gisnet Center for Conflict Management. Fiona has successfully mediated a number of court-based and community conflicts, including small claims cases, landlord-tenant matters, civil harassment, and neighbor disputes.
Additionally, as a conflict coach trained by Cinergy Coaching, Fiona works with people one-on-one to assist them in managing conflict situations in their personal and professional lives.
Fiona is an Associate Dean at Monterey College of Law, where she also teaches mediation to law students.
For more information, visit Fiona's website.
Co-founder, mediator & trainer
Caitlin works with individuals and families navigating through transitions and conflict. After working for 13 years for Doctors Without Borders in war zones around Sub-Saharan Africa, Caitlin decided to work with communities closer to home. This has led to a career in the criminal justice system, teaching journalism classes in county jails and mediating community and family conflicts, as well as coaching others to navigate conflict on their own.
In addition to her master’s degrees in public health and journalism, she completed the Working Creatively with Conflict 40-Hour Basic Mediation and Conflict Resolution Training offered by the Center for Understanding in Conflict, and the Center’s Teacher Training Program in 2022. She has mediated a wide variety of community and court-based disputes, including family inheritance, co-parenting, landlord-tenant, civil harassment, breach of contract, property damage and employer/employee matters.
Caitlin teaches Core Mediation and Introduction to Negotiation courses at the Monterey College of Law, and leads conflict skills trainings for community organizations, businesses, non-profits and social service agencies.
For more information, visit Future Focus Mediation and Coaching.